Refund policy

Return & Refund Policy

Last Updated: August 15, 2026

At OUDAIN FRAGRANCE, customer satisfaction is important to us. Every order is carefully inspected and securely packaged before dispatch.

Because our products are personal fragrance products, we have specific conditions for returns, refunds, and exchanges to maintain product hygiene, safety, quality, and customer satisfaction.

1. Return Eligibility

Eligible products may be returned within 14 days of delivery, provided that:

  • The product is unused and unopened.

  • The product remains in its original condition.

  • The original packaging, seals, and accessories, where applicable, are intact and included.

  • The return request is submitted within 14 days of receiving the order.

  • The product has not been sprayed, applied, tested, altered, or partially used.

Due to hygiene and product-safety considerations, opened, unsealed, sprayed, applied, tested, partially used, or otherwise altered fragrance products are strictly non-returnable and non-exchangeable, except where the product was received damaged, defective, incorrect, or incomplete.

All returns are subject to inspection and approval by OUDAIN FRAGRANCE.

2. Fragrance Preference & Change of Mind

We understand that fragrance preferences can vary from person to person.

For this reason, an eligible unopened and unused product may be returned within 14 days of delivery if a customer changes their mind or no longer wishes to keep the product.

Change-of-mind returns are subject to the following conditions:

  • The product must remain unopened and unused.

  • The original packaging and seals must remain intact.

  • The product must be in its original, resaleable condition.

  • The customer is responsible for the applicable return shipping cost.

  • The return must be approved by OUDAIN FRAGRANCE before the product is sent back.

We do not accept change-of-mind returns for products that have been opened, sprayed, applied, tested, or otherwise used.

We recommend reviewing the product information, fragrance description, and available product details before placing an order.

3. Damaged, Defective, Incorrect, or Incomplete Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact OUDAIN FRAGRANCE within 24 hours of delivery.

To help us review the issue, please provide:

  • Order number

  • Clear photographs of the product and packaging

  • A clear description of the issue

  • Any other information reasonably requested by our support team

We will review the reported issue and determine the appropriate resolution, which may include a replacement or refund.

For approved returns resulting from a product being damaged, defective, incorrectly supplied, or incomplete due to an issue attributable to OUDAIN FRAGRANCE, OUDAIN FRAGRANCE will bear the applicable return shipping cost.

4. Return Method

All returns must be arranged through the return instructions provided by OUDAIN FRAGRANCE.

Customers must contact us and receive return instructions and approval before sending any product back.

Please do not send products back without prior approval and return instructions.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

Change-of-Mind Returns

For approved returns requested because of a change of mind or personal preference, the customer is responsible for the applicable return shipping cost.

The original delivery/shipping charges, if any, may also be non-refundable where applicable.

Damaged, Defective, Incorrect, or Incomplete Orders

For approved returns resulting from a product being damaged, defective, incorrectly supplied, or incomplete due to an issue attributable to OUDAIN FRAGRANCE, OUDAIN FRAGRANCE will bear the applicable return shipping cost.

6. Exchanges and Replacements

We do not offer exchanges for:

  • Fragrance preferences

  • Scent expectations

  • Change-of-mind requests

  • Products that have been opened, sprayed, applied, tested, or used

For an approved damaged, defective, incorrect, or incomplete product, OUDAIN FRAGRANCE may provide a replacement where appropriate.

Replacement eligibility is subject to review and approval.

7. Refunds

If a return is approved, the returned product will be inspected before the refund is finalized.

Once the return has been received and approved, the refund will generally be processed within 3–7 business days.

For online payments, refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, approved refunds may be processed through available methods such as bank transfer, JazzCash, or Easypaisa, depending on the circumstances and the information available from the customer.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

A refund may be withheld or declined if the returned product does not meet the applicable return conditions described in this policy.

8. Non-Returnable Products

The following products are not eligible for return or exchange:

  • Fragrance products that have been opened or unsealed

  • Products that have been sprayed, applied, tested, or partially used

  • Products that have been altered or damaged after delivery by the customer

  • Products returned without the required original condition, packaging, or applicable accessories

  • Products that do not meet the eligibility requirements of this policy

Exception: A product that was received damaged, defective, incorrect, or incomplete may remain eligible for a replacement or refund even where opening the package was necessary to identify the issue, provided that the issue is reported within 24 hours of delivery and the claim is approved by OUDAIN FRAGRANCE.

9. Return Request Deadline

For change-of-mind returns, the return request must be submitted within 14 days of delivery and the product must remain unopened, unused, and in its original condition.

For damaged, defective, incorrect, or incomplete orders, the issue must be reported to OUDAIN FRAGRANCE within 24 hours of delivery.

These are separate return timelines and apply according to the reason for the return.

10. Return Approval

Submitting a return request does not automatically guarantee approval.

OUDAIN FRAGRANCE will review each request against the conditions stated in this policy. If the return is approved, our team will provide the customer with the appropriate return instructions.

Customers should not dispatch a return until they have received approval and instructions from OUDAIN FRAGRANCE.

11. How to Contact Us

For return, refund, replacement, or exchange assistance, please contact:

OUDAIN FRAGRANCE
Email: oudainfragrance@gmail.com

When reporting a damaged, defective, incorrect, or incomplete order, please include your order number and clear photographs of the product and packaging.

We are committed to handling return and refund requests fairly and transparently while maintaining appropriate hygiene and product-safety standards for our fragrance products.