Refund policy
Return & Refund Policy
At OUDAIN FRAGRANCE, customer satisfaction is important to us. Every order is carefully inspected and packaged before dispatch to ensure it reaches you in perfect condition.
Returns
Due to the personal nature of fragrance products, we do not accept returns or exchanges for products that have been opened, used, or tested.
Customers must contact OUDAIN FRAGRANCE within 48 hours of delivery if they receive a damaged, defective, or incorrect product. Requests received after this period may not be eligible for review.
To request assistance, please contact us within 48 hours of delivery at:
Email: oudainfragrance@gmail.com
Please include:
- Your order number
- Clear photos of the product
- A description of the issue
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, we will review your request and provide a suitable resolution, which may include a replacement or refund where applicable.
Exchanges
We currently do not offer exchanges for fragrance preferences or personal scent expectations.
Because fragrance perception varies from person to person, purchases cannot be exchanged simply because a customer dislikes a particular scent.
Refunds
If a refund request is approved, it will be processed within 3–7 business days after approval.
For online payments, refunds will be issued through the original payment method whenever possible.
For Cash on Delivery (COD) orders, approved refunds will be processed through available methods such as bank transfer, JazzCash, or Easypaisa.
The actual time for funds to appear may vary depending on the payment provider.
Contact Us
For any questions regarding returns or refunds, please contact:
OUDAIN FRAGRANCE
Email: oudainfragrance@gmail.com