Return Policy

Return Policy

Last Updated: August 15, 2026

At OUDAIN FRAGRANCE, we want you to have a smooth and satisfactory shopping experience. Please review the following return policy before placing your order.

1. 14-Day Return Policy

Eligible products may be returned within 14 days of delivery, provided that the product:

  • Is unused and unopened.

  • Remains in its original condition.

  • Has its original packaging, seals, and applicable accessories intact.

  • Has not been sprayed, applied, tested, altered, or partially used.

  • Is returned according to the instructions provided by OUDAIN FRAGRANCE.

The 14-day return period applies to eligible unopened and unused products, including approved change-of-mind returns.

All returns are subject to review, inspection, and approval by OUDAIN FRAGRANCE.

2. Change of Mind

If you change your mind about an eligible product, you may request a return within 14 days of delivery, provided the product remains:

  • Unopened and unused

  • Sealed and in its original condition

  • In resaleable condition

  • Complete with its original packaging and applicable accessories

For approved change-of-mind returns, the customer is responsible for the applicable return shipping cost.

We do not accept change-of-mind returns for fragrance products that have been opened, unsealed, sprayed, applied, tested, partially used, or otherwise altered.

3. Damaged, Defective, Incorrect, or Incomplete Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact OUDAIN FRAGRANCE within 24 hours of delivery.

Please provide:

  • Order number

  • Clear photographs of the product and packaging

  • A clear description of the issue

  • Any other information reasonably requested by our support team

After reviewing the claim, OUDAIN FRAGRANCE may provide an appropriate replacement or refund.

For approved cases caused by a product being damaged, defective, incorrectly supplied, or incomplete due to an issue attributable to OUDAIN FRAGRANCE, OUDAIN FRAGRANCE will bear the applicable return shipping cost.

4. Opened or Used Fragrance Products

Due to hygiene and product-safety considerations, fragrance products that have been:

  • Opened or unsealed

  • Sprayed or applied

  • Tested

  • Partially used

  • Altered after delivery

are strictly non-returnable and non-exchangeable.

Exception

If a product was received damaged, defective, incorrect, or incomplete, it may qualify for a replacement or refund even if opening the package was necessary to identify the issue.

Such issues must be reported within 24 hours of delivery and are subject to review and approval by OUDAIN FRAGRANCE.

5. Return Process

To request a return, please contact us through our Contact Us page or email:

oudainfragrance@gmail.com

Please include:

  • Your order number

  • Reason for the return

  • Clear photographs of the product, where applicable

Our team will review your request and provide return instructions if the return is approved.

Please do not send a product back before receiving approval and return instructions from OUDAIN FRAGRANCE.

Returns sent without prior approval may not be accepted.

6. Return Shipping

Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for the applicable return shipping cost.

Damaged, Defective, Incorrect, or Incomplete Orders

For approved cases caused by a damaged, defective, incorrect, or incomplete order attributable to OUDAIN FRAGRANCE, OUDAIN FRAGRANCE will bear the applicable return shipping cost.

7. Refunds

If a return is approved, the returned product will be inspected before the refund is finalized.

Approved refunds will generally be processed within 3–7 business days after inspection and approval.

For online payments, refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, approved refunds may be processed through available methods such as bank transfer, JazzCash, or Easypaisa, depending on the circumstances and information available from the customer.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

8. Exchanges and Replacements

We do not offer exchanges for:

  • Fragrance preferences

  • Scent expectations

  • Change-of-mind requests

  • Products that have been opened, sprayed, applied, tested, or used

For approved damaged, defective, incorrect, or incomplete products, OUDAIN FRAGRANCE may provide a replacement where appropriate.

Replacement eligibility is subject to review and approval.

9. Non-Returnable Products

The following are not eligible for return or exchange:

  • Opened or unsealed fragrance products

  • Sprayed, applied, tested, or partially used fragrance products

  • Products altered or damaged after delivery by the customer

  • Products returned without their required original condition or applicable packaging/accessories

  • Products that do not meet the eligibility requirements of this policy

10. Return Deadlines

Please note that there are two separate return timelines:

Change-of-Mind Returns:
Return request must be submitted within 14 days of delivery, and the product must remain unopened, unused, and in its original condition.

Damaged, Defective, Incorrect, or Incomplete Orders:
The issue must be reported within 24 hours of delivery.

These timelines apply according to the reason for the return.

11. Contact Us

For return, refund, replacement, or exchange assistance, please contact:

OUDAIN FRAGRANCE
Email: oudainfragrance@gmail.com

When reporting a damaged, defective, incorrect, or incomplete order, please include your order number and clear photographs of the product and packaging.

We are committed to handling return and refund requests fairly and transparently while maintaining appropriate hygiene and product-safety standards for our fragrance products.