Privacy policy
Last Updated: June 2026
At OUDAIN FRAGRANCE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you place an order, contact us, or browse our website, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order history
- Payment status
- Transaction details
Technical Information
- Device type
- Browser information
- IP address
- Website activity and usage data
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products to your address
- Provide customer support
- Send order confirmations and updates
- Improve our website and shopping experience
- Prevent fraud and unauthorized activity
- Comply with legal obligations
Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send you:
- New product announcements
- Special offers
- Exclusive promotions
- Brand updates
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Payment Security
OUDAIN FRAGRANCE does not store your payment card information.
Payments are securely processed through trusted third-party payment providers and Shopify's secure checkout system.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers when necessary to operate our business, including:
- Shopify
- Payment processors
- Courier and delivery partners
- Customer support services
These providers only receive the information necessary to perform their services.
Shopify Services
Our online store is powered by Shopify.
When you browse or make a purchase, certain information may be processed through Shopify's secure platform to help provide payment processing, order fulfillment, fraud protection, and website functionality.
For more information, you may review Shopify's privacy practices at:
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember customer preferences
- Analyze website traffic
- Enhance user experience
You can manage or disable cookies through your browser settings.
Data Security
We take reasonable precautions to protect your information against unauthorized access, misuse, loss, or disclosure.
While we use commercially acceptable security measures, no method of electronic transmission or storage is completely secure.
Data Retention
We retain customer information only for as long as necessary to:
- Fulfill orders
- Maintain customer records
- Comply with legal obligations
- Resolve disputes
Children's Privacy
OUDAIN FRAGRANCE does not knowingly collect personal information from children under the age of 16.
If you believe a child has provided personal information to us, please contact us so we can remove the information.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete personal information where legally permitted
- Withdraw marketing consent
To make a request, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with the revised effective date.
Contact Us
OUDAIN FRAGRANCE
Email: oudainfragrance@gmail.com
For privacy-related inquiries, requests, or concerns, please contact us through the email address above.